Payment debited but no booking
Wait for the displayed pending/reconciliation period, check email and account history, and avoid paying again unless instructed. Keep the transaction reference.
Missing or invalid QR
Refresh the official booking page, confirm the correct account and event, and do not rely on an old screenshot if the ticket was reissued. Contact support before travel where possible.
Event changed or cancelled
Review the event notice and Refund & Cancellation Policy. Do not accept payment or replacement instructions sent from an unverified personal account.
Entry denied
Record the time, gate, reason, staff or venue information and ticket status. Entry may lawfully be denied for invalid ticket, age, prohibited item, intoxication, capacity or misconduct, but complaints will be reviewed on evidence.
Reservation issue
Provide the reservation ID, venue, date/time, party size, deposit and the name used. Ask the venue to record any inability to honour the booking.