India-focused draft. Publish only after the bracketed company details, actual workflows and active contact channels are completed.
Booking and tickets
Use Booking Help for confirmation, QR, entry, event changes and reservation questions.
Payments and refunds
Use Payment Help for pending, failed, duplicate or unauthorised payments, and Refund Status for approved or requested refunds.
Safety and reporting
Use Report Abuse, Report Fake Event or Report Fraud. For immediate danger, contact local emergency services or venue security first.
Rights and legal
Use Report Copyright for intellectual-property complaints, the Privacy Policy for Data Principal rights, and Grievance Redressal for formal escalation.
Partners
Artists, venues and organisers should include their partner ID, event or booking ID and the legal entity or professional name used in verification.
Response records
Keep the complaint reference and reply in the same email thread. Never send passwords, OTPs, PINs or CVVs.