1. Safety first
Do not threaten, encourage, organise or glorify violence, dangerous acts, self-harm, unlawful weapons, crowd disorder, or conduct that creates a foreseeable risk to an event or person. Follow emergency instructions from the venue, organiser and public authorities.
2. Respect and inclusion
Harassment, stalking, bullying, sexual harassment, intimidation, doxxing, discriminatory abuse, or attacks based on protected characteristics are prohibited. Artistic expression may be provocative, but direct abuse or unlawful hate is not permitted.
3. Sexual exploitation and minors
Child sexual abuse material, grooming, sexual exploitation, non-consensual intimate imagery, trafficking, and sexual content involving minors are strictly prohibited and may be reported to authorities. Adult content that is unlawful, non-consensual or unsuitable for the service may be removed.
4. Authenticity
Do not impersonate another person or organisation, create deceptive events or profiles, falsify credentials, manipulate reviews, submit counterfeit tickets, or misrepresent AI-generated or materially altered media as authentic.
5. Fraud and prohibited commerce
Scams, payment diversion, fake refunds, money laundering, counterfeit goods, illegal substances, prohibited services, bribery, and off-platform schemes intended to evade protections or fees are prohibited.
6. Intellectual property and privacy
Upload only content you are authorised to use. Do not disclose private personal data, confidential contracts, ticket codes, identity documents, payment credentials or another person’s likeness without lawful authority.
7. Spam and manipulation
Bulk unsolicited messages, phishing, misleading promotions, repetitive solicitation, artificial engagement, bot abuse, scraping, and malware are prohibited.
8. Enforcement and appeals
We may warn, reduce visibility, remove content, cancel listings, restrict transactions, suspend or terminate accounts, preserve evidence, and report matters to authorities. Severity, context, history, intent and risk are considered. Where appropriate, affected users may request review.
9. Reporting
Use Report Abuse, Report Fraud, Report Fake Event or the emergency contact shown on an event page. For immediate danger, contact local emergency services first.
Launch and legal-review notice
This is a structured operational draft for Encoreats and not a substitute for advice from a qualified Indian advocate, chartered accountant, data-protection professional, or other specialist. Before publication, replace all bracketed fields, confirm that every email inbox and response workflow is operational, and ensure the wording matches the actual product, payment, refund, data-retention, verification, event, and partner processes.