India-focused draft. Publish only after the bracketed company details, actual workflows and active contact channels are completed.
Requested
Your request has been received but eligibility has not yet been decided.
Under review
Encoreats is checking the booking, cancellation reason, partner response, payment and applicable policy.
Approved
The refund has been authorised but may not yet have been submitted to the payment provider.
Initiated
The refund instruction has been sent. The bank or payment system controls the final credit timeline.
Credited
The provider reports completion. Check the original payment account and use the provider reference when contacting the bank.