1. Relationship to general Terms
This User Agreement supplements the Terms & Conditions. If a transaction-specific term conflicts, the more specific term applies, subject to consumer law.
2. Account and eligibility
Use your own accurate contact details and protect your login. A minor must use the platform through a parent or lawful guardian where required. Users must comply with event age, identification, alcohol and access restrictions.
3. Discovery information
Search ranking and recommendations may consider location, preferences, availability, popularity, commercial promotion and other factors. Sponsored or promoted placement should be identified. Users must independently review event details before purchase.
4. Booking responsibility
Check date, time, venue, quantity, attendee information, accessibility needs, cancellation terms and total price before payment. Confirmation is complete only when a valid booking record is issued.
5. Tickets and entry
Protect ticket and QR credentials. Entry remains subject to successful validation, safety rules, venue capacity, lawful searches, prohibited-item rules and event conditions. A valid ticket does not permit misconduct or bypass legal age requirements.
6. Reviews and content
Reviews must be based on genuine experience, relevant, respectful and not exchanged for undisclosed compensation. Encoreats may moderate content under the Community Guidelines.
7. Wallet, rewards and benefits
Promotional credits, rewards or benefits are not cash unless expressly stated. Expiry, eligibility, transferability and reversal conditions will be disclosed. Fraud or refund may result in corresponding adjustment.
8. Support and complaints
Keep booking and payment references. Contact support promptly for unauthorised access, fake events, ticket failure, safety concerns or payment issues.
Launch and legal-review notice
This is a structured operational draft for Encoreats and not a substitute for advice from a qualified Indian advocate, chartered accountant, data-protection professional, or other specialist. Before publication, replace all bracketed fields, confirm that every email inbox and response workflow is operational, and ensure the wording matches the actual product, payment, refund, data-retention, verification, event, and partner processes.